Summary
The Certified FCRA Professional (CFCRP) program is a digital product delivered instantly. Because course materials and the certification manual are downloadable and cannot be returned once accessed, refunds are available only before you access the program.
In short: if you have not signed in to the member portal and have not downloaded any course materials or manuals, you may request a full refund within 14 days of purchase. Once you sign in or download materials, the enrollment is final and non-refundable.
Digital certification enrollment
Before you access the program
You may request a full refund within 14 days of purchase, provided that none of the following has occurred on your account:
- Signing in to the member portal
- Downloading or opening the digital manual or any course materials
- Viewing any portion of the video course
- Starting or completing a certification exam attempt
After you access the program
Once any of the above has occurred, the enrollment is non-refundable. This applies regardless of how much of the program you complete, whether you pass the exam, and whether you choose to appear in the public directory. Downloaded materials are personalized and watermarked and cannot be returned or revoked.
Failing the certification exam is not grounds for a refund. Your enrollment includes three exam attempts, and additional attempts may be purchased separately.
Shipped certification package
The shipped package includes the full digital program plus a printed manual. Because digital access is granted immediately at checkout, the digital portion follows the rules above.
- If you request a refund before the printed manual ships and before you access the digital program, you will receive a full refund.
- Once the printed manual has shipped, the cost of the printed materials and shipping is non-refundable, as manuals are produced print-on-demand.
If your printed manual arrives damaged or is lost in transit, contact us within 14 days of the delivery date and we will arrange a replacement at no cost.
Annual renewal
Annual renewal fees are refundable within 14 days of the renewal charge, provided you have not used the renewed credential during that period — meaning your directory listing has not been reactivated and no updated certificate has been issued or downloaded. After 14 days, or after the renewed credential has been used, renewal fees are non-refundable.
To avoid a renewal charge, cancel before your renewal date by contacting support@fcracertified.com.
Add-on purchases
- Extra exam attempts: refundable only if no purchased attempt has been started. Once an attempt begins, the purchase is final.
- Physical certificate: refundable before it ships. Once shipped, non-refundable except for damage or loss in transit.
- Physical manual: produced print-on-demand and non-refundable once shipped, except for damage or loss in transit.
How to request a refund
Email support@fcracertified.com from the address on your account and include:
- Your full name and the email used at checkout
- Your order or receipt number
- The date of purchase
- The reason for the request
We review requests within five business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
Duplicate and erroneous charges
If you were charged more than once for the same enrollment, or believe a charge was made in error, contact us and we will investigate and correct it. Duplicate charges are refunded in full regardless of the access rules above.
Disputes and chargebacks
If you have a concern about a charge, please contact us first — most issues are resolved quickly and directly. Filing a chargeback without contacting us may result in suspension of your member account and removal of your certification from the public directory while the dispute is under review.
Changes to this policy
We may update this policy from time to time. The policy in effect on the date of your purchase governs that purchase. The current version is always available at fcracertified.com/refund-policy.php.
Contact
FCRA Professional Institute